Frequently Asked Questions

We act as your answering service whenever you forward overflow, missed, or after-hours calls. Customers hear your business name, explain the issue, and we reassure them that the job is queued for your team.

Every summary includes name, best number, service address, problem type, urgency level, and any access notes or special requirements you ask us to gather.

Yes. We triage intent on every call, flagging true emergencies separately from routine maintenance so you can prioritise which jobs to return first.

Summaries are delivered via SMS and email within seconds. You see who called and why before they have time to ring another tradie.

We focus on accurate call capture. Your dispatcher can book jobs, quote, or take payment using the tools you already trust.

CallCover delivers structured summaries through email and SMS. Most teams push that data into CRMs like ServiceTitan, Jobber, Housecall Pro, or HubSpot using Make, Zapier, or n8n automations.

Start with **Zero Risk**: Free Setup + First Month Free. Plans then start from a flat monthly rate based on expected call volume. Contact us for current pricing and we will recommend the best level of cover for your crew.

Caller information is used only to send summaries to your team. We do not sell, share, or reuse your customer data.

We get most trade businesses live within 24 hours. We customize your script, escalation paths, and forwarding rules, then place a test call to confirm everything routes correctly.